If the product icon does not appear on your desktop, or if an error
occurs while the program is running (for e.g. media item not displaying
properly in Internet Explorer), you may have to reinstall your browser.
You must have Internet Explorer version 6 or later. To check
the version number, choose About from the Help menu in the Internet
Explorer application. If necessary, reinstall the browser as described
below.
Note: If you have IE6 and receive the following error message: ôInternet
Explorer 6 is not installed on your computer. Please install it now.",
check the Internet Explorer version. If it is earlier than 6,
you must reinstall the browser as described below.
Note: Problems with displaying media may be caused by a missing plug-in.
Even if you have IE6, media may not play or be viewed properly if you do
not have the proper plug-in (QuickTime, RealPlayer, etc.).
========================
IE BROWSER REINSTALLATION:
If you have Win98, and your Internet Explorer Browser is
older than version IE 6, you should install this
IE6 version. You can upgrade your browser from your CD or DVD-ROM.
If you are using an English version of Windows, to install IE6:
1. From your CD or DVD-ROM go to the IE directory (IE\0009) and run
ie6setup.exe. (This will install the newer version of IE 6).
=============================
SOUNDS
If you experience sound problems, you should download and install the
most up to date audio drivers for your sound card. Most sound card
manufacturers provide support for this from their websites.
=============================
CHIME
If you have Windows 2000, and experience errors referring to missing
files or plugins during the installation or when trying to view a media
item, the problem may be connected to a missing Chimes plugin.
Check to make sure that the npchime.dll file appears on your computer.
(It usually appears in your Microsoft Internet Explorer directory under
the plugins directory.)
If the file does not appear, you should do the following:
1. Go to \Setup\Chime on the CD and run the .exe file that is there.
2. Continue the installation of this file, until the "Select method for
finding web browser" dialog box appears.
3. Choose the "Specify the location of a web browser" option.
4. Browse to specify the location of the Internet Explorer.
5. Finish the installation.
=============================
PRINTING AND EXPORTING COMPLICATIONS
If you are unable to export to DOC format and receive one of the
following error messages:
"The macros in this project are disabled."
"Command failed."
"Unable to execute command."
The default macro setting in Word 2000 is set too high.
To change the macro setting:
1. Open Microsoft Word.
2. From the Tools menu, choose Macro and then Security.
3. Set the Security level to medium and click OK.
NOTE: You may need to manually end an instance of WinWord.
1. Save all documents.
2. Press Ctrl + Atl + Delete.
3. End all WinWord processes that appear.
Researcher supports version 97, version 2000 and version XP of Microsoft Word.
If you are not satisfied with printing using Microsoft Word, use
IE Explorer for printing.
To print using IE Explorer:
1. From the View menu, choose Options.
2. Select the Display & Print tab.
3. Mark the Print using Internet Explorer check box.
4. Click OK.
=============================
ERROR MESSAGE:
If you receive the following error message:
"Researcher could not find the file..."
followed by the Researcher product closing, a file may have been erased
from your hard-drive or your CD-ROM or DVD-ROM drive may need cleaning.
To correct this, first try to clean your CD-ROM or DVD-ROM or your
CD-ROM or DVD-ROM drive.
If the error message persists, uninstall and reinstall your product.
To uninstall:
1. Click the Windows Start menu.
2. Choose Settings and then click Control Panel.
3. Double-click Add/Remove Programs.
4. Click the appropriate product entry from the list of program titles.
5. Click Add/Remove.
6. Answer "Yes" to all prompts.
7. Reboot your computer.
When you have successfully uninstalled, place the CD-ROM or DVD-ROM
in the CD-ROM or DVD-ROM tray and reinstall.
========================
ERROR MESSAGE:
If you receive the following error message:
"The ordinal 6605 could not be located in the dynamic link library
MFC42.DLL"
You should do the following:
1. Reboot the machine.
2. If this does not work, you will need to reinstall the product.
3. If you experience further problems with the same error message, you
may have two copies of the file MFC42.dll installed on your computer.
Normally this file exists in the Windows System directory:
C:\windows\system32\mfc42.dll.
The second copy of the file is unnecessary and should be renamed.
It can be found in:
C:\windows\MFC42.DLL and should be renamed as follows:
MFC42_.DLL
Note:
The path of the Windows system directory may be different for each
operating system:
Operating System Path Name
Windows 98 C:\windows\system32\mfc42.dll or C:\win98\system32\mfc42.dll
Windows NT C:\windows\system32\mfc42.dll or C:\winnt\system32\mfc42.dll
Windows 2000 C:\windows\system32\mfc42.dll or C:\winnt\system32\mfc42.dll
========================
NOTE TO USERS OF WINDOWS95:
This product requires the presence of Internet Explorer version 5.0 or later.
If the program will not install and/or you recieve the following message:
"The Windows Update: Internet Explorer and Internet Tools cannot be installed on the computer. Product requires Windows 98, Windows NT 4.0 with SP6a or Windows 2000 or later.ö
